#REPLACE KEYS ON MAC KEYBOARD 2016 UPGRADE#
#REPLACE KEYS ON MAC KEYBOARD 2016 FULL#
#REPLACE KEYS ON MAC KEYBOARD 2016 PRO#
#REPLACE KEYS ON MAC KEYBOARD 2016 FREE#

#REPLACE KEYS ON MAC KEYBOARD 2016 FULL#

But there is ANOTHER program of full device replacement when apple can’t figure out and fix the problem after 2-3 repairs (for any problem, not just keyboard related). The agent has confirmed that the “keyboard service” program has its limits. The request should be approved in a couple days - hopefully. The call went pretty amicably and i did not have to argue much (after being escalated to the senior adviser), just sooo sloooow. Update: after 1 hour and 45 minutes of my life spent on the phone with the Apple Care phone line (of which 20 minutes being an initial hold and 10 min waiting for a Senior Adviser), they submitted a request to some other department to replace the entire MacBook with a new one (2018). And after all that, they are requiring me to pay for the next repair. It's keyboard so unreliable that I had to get and keep around an external keyboard (to support me temporarily when one key on the main keyboard suddenly dies) and a substitute laptop (to use while that one is on repairs). Has anyone else encountered this many failures and faced that limit in the repair program? Is it a real policy aspect, or an excess by a particular store? Was it always likely that, or is it something new? Shall we make this more visible and inform the broader community?īasically, Apple has designed and produced a defective laptop. I couldn't find any information online about other clients encountering that limit. They 'generously' offered 50% off an estimated $450 repair, which to me isn't enough - it is supposed to be free. Here is the written proof (Genius Bar work authorization):

#REPLACE KEYS ON MAC KEYBOARD 2016 FREE#

The 'b' key has failed again, and this time the Genius Bar is refusing a free replacement, saying that the keyboard service program has limits - even though this is not public information (which they acknowledge) - there is nothing about repair limits on their website!. Apple has been repairing that with a complete top-case replacement every time. I don't know why it happens - the usage pattern is normal and I don't normally eat over the laptop.

#REPLACE KEYS ON MAC KEYBOARD 2016 PRO#

My Macbook Pro Late-2016 was extremely unlucky that its keyboard is failing third or the fourth time already. This subreddit is not endorsed or sponsored by Apple Inc. If you'd like to view their content together, click here. This fundamental difference in audience is why we support two communities, r/Apple and r/AppleHelp. Apple SubredditsĬontent which benefits the community (news, rumors, and discussions) is valued over content which benefits only the individual (technical questions, help buying/selling, rants, etc.).

#REPLACE KEYS ON MAC KEYBOARD 2016 UPGRADE#

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Replace keys on mac keyboard 2016